Shipping & Returns
Processing time
Orders are usually processed and shipped within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends are processed the next business day.
Shipping
- We currently ship within the United States.
- Shipping is free on orders over $125; otherwise a flat shipping rate is added at checkout.
- All orders are packed discreetly and shipped with tracking. You will receive your tracking number by email as soon as your order ships.
Lost or delayed packages
If your tracking hasn’t updated for 5 business days, or your package shows as delivered but you haven’t received it, contact us and we will work with the carrier to resolve it.
Returns
Because of the nature of research compounds, we can’t accept returns or exchanges of products once they have shipped, and opened products can never be returned.
Damaged or incorrect orders
If your order arrives damaged, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund.
Refunds
Approved refunds are returned to the original payment method. Depending on your bank, they usually appear within 5–10 business days.
